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Loyalty rules! : how today's leaders build lasting relationships / Frederick F. Reichheld
Material type:
TextPublication details: Boston Harvard Business School Press 2001Description: 213 sISBN: - 1591393248 (hft.)
- 1-57851-205-0
- Customer loyality programs
- Customer loyalty
- Customer relations
- Employee loyalty
- Leadership
- Management
- Strategic planning
- Företagsledning
- Konsumentforskning
- Kundkontakter
- Kundlojalitet
- Kundrelationer
- Ledarskap
- Relationsmarknadsföring
- Strategisk planering
- Marknadsföring Konsumentforskning
- Personaladministration Personalutveckling
- Customer loyalty
- Customer relations
- Employee loyalty
- Företagsledning
- Konsumentforskning
- Kundkontakter
- Kundlojalitet
- Kundrelationer
- Leadership
- Ledarskap
- Relationsmarknadsföring
- Strategisk planering
- 658.812
- Qblbmd
- Qbfbc
- Qbaa
- 658.8
- Qbab
| Item type | Current library | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| Book (loan) | Campus Karlskrona | 658.8 | Available | 80018181950 |
Includes bibliographical references and index