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Loyalty rules! : how today's leaders build lasting relationships / Frederick F. Reichheld
Material type:
TextPublication details: Boston Harvard Business School Press 2001 Description: 213 sISBN: 1591393248 (hft.); 1-57851-205-0Subject(s): Customer loyality programs | Customer loyalty | Customer relations | Employee loyalty | Leadership | Management | Strategic planning | Företagsledning | Konsumentforskning | Kundkontakter | Kundlojalitet | Kundrelationer | Ledarskap | Relationsmarknadsföring | Strategisk planering | Marknadsföring Konsumentforskning | Personaladministration Personalutveckling | Customer loyalty | Customer relations | Employee loyalty | Företagsledning | Konsumentforskning | Kundkontakter | Kundlojalitet | Kundrelationer | Leadership | Ledarskap | Relationsmarknadsföring | Strategisk planeringDDC classification: 658.812 Other classification: Qblbmd | Qbfbc | Qbaa | 658.8 | Qbab
| Item type | Current library | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| Book (loan) | Gräsvik | 658.8 | Available | 80018181950 |
Includes bibliographical references and index