Performance measurement and evaluation / edited by Jacky Holloway, Jenny Lewis and Geoff Mallory.

Published in association with The Open University

1. The performance measurement manifesto / R. G. Eccles -- 2. Organisational control and management accounting / J. Dent and M. Ezzamel -- 3. Professionalizing management and managing professionalization: British management in the 1980s / M. Reed and P. Anthony -- 4. Ethical dilemmas in performance appraisal revisited / C. Longenecker and D. Ludwig -- 5. Industrialization and the environment - a changing relationship / J. Blunden -- 6. A national Customer Satisfaction Barometer: the Swedish experience / C. Fornell -- 7. Best practices benchmarking / R. Dence -- 8. Measuring manufacturing performance / R. H. Hayes, S. C. Wheelwright and K. B. Clark -- 9. World class manufacturing: further evidence in the lean production debate / N. Oliver, R. Delbridge, D. Jones and J. Lowe -- 10. Outcome-related performance indicators and organizational control in the public sector / P. Smith -- 11. Accounting for Europe - success by 2000 AD? / A. Simmonds and O. Azieres -- 12. Measuring strategic performance / B. Chakravarthy -- 13. Foundations of corporate success - How business strategies add value / J. Kay -- 14. Degree results: differences between universities / J. Johnes and J. Taylor -- 15. Operational performance of airlines: an extension of traditional measurement paradigms / M. Schefczyk