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The customer revolution : how to thrive when customers are in control / Patricia B. Seybold.

By: Seybold, Patricia B.
Material type: TextTextPublisher: London Random House Business 2002Edition: New ed.Description: xv, 395 s. ill.ISBN: 071266985X (pbk.).Subject(s): Business planning | Customer relations | Customer relations -- Computer network resources | Electronic commerce | Electronic commerce | Management | Elektronisk handel | Företagsledning | Kundrelationer | Business planning | Customer relations | Electronic commerce | Elektronisk handel | Företagsledning | KundrelationerDDC classification: 658.8002854678 Other classification: Qi | 658.8 | Qbab
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658.8 (Browse shelf) Available 80021619107

Includes index

Previous ed.: 2001

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