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Servicemötets kommunikation : en videobaserad analys av bemötande med tonvikt på ickeverbal kommunikation / Per Echeverri
Material type:
TextLanguage: Swedish Summary language: English Publication details: [Karlstad] [P. Echeverri] cop. 1999 Description: [8], 282 s. ill. 25 cmISBN: 9163089610Subject(s): Customer relations | Nonverbal communication | Icke-verbal kommunikation | Kundrelationer | Psykologi Kognitiv Kommunikationspsykologi | Kommunikation Semiotik | Ickeverbal kommunikation | Kundservice | ServiceDDC classification: 658.812 Other classification: F:oa | Doef | Bra | Doef | 302.2 | Bra Dissertation note: Diss. Göteborg : Univ
| Item type | Current library | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
| Book (loan) | Gräsvik | 302.2 | Available | 80016392955 |
Diss. Göteborg : Univ
Sammanfattning på engelska med titeln: Service encounter communication : a video-based analysis of conduct towards customers, with emphasis on non-verbal communication