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ITIL service strategy / [David Cannon, author ; David Wheeldon, mentor ; Shirley Lacy, project mentor ; Ashley Hanna, technical continuity editor].

By: Cannon, David
Contributor(s): Hanna, Ashley | Lacy, Shirley | Wheeldon, David
Material type: TextTextSeries: ITILPublisher: London TSO 2011Edition: 2nd ed., 2011 edDescription: xii, 483 p. ill. 28 cmISBN: 9780113313044 (pbk.); 0113313047 (pbk.)Other title: Information technology infrastructure library service strategy [Other title]Subject(s): Computer industry -- Customer services -- Management | Electronic office machine industry -- Customer services -- Management | Information technology -- ManagementDDC classification: 004.068 | 004.0688 Other classification: 004 | Pu
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004 (Browse shelf) Available 080041484688

At head of title: Best management practice

Includes index

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