Empowered : unleash your employees, energize your customers, and transform your business /

by Bernoff, Josh
Additional authors: Schadler, Ted
Published by : Harvard Business Press (Boston, Mass.) Physical details: 252 s. ISBN:9781422155639 (inb.). Year: 2010
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Item type Current library Call number Status Date due Barcode
Book (loan) Gräsvik
658.4 Available 85001946123

Why your business needs HEROes -- Employee HEROes and their projects -- Peer influence analysis -- Delivering groundswell customer service -- Empowering customers with mobile applications -- Amplifying your fans -- Do-it-yourself technology fuels the hero compact -- Is your company ready for HEROes? -- Leading and managing heroes -- Helping HEROes innovate -- Helping HEROes collaborate -- Keeping HEROes safe -- Supporting HEROes with technology innovation -- Becoming HERO-powered

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