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Empowered : unleash your employees, energize your customers, and transform your business / by Josh Bernoff and Ted Schadler

By: Bernoff, Josh
Contributor(s): Schadler, Ted
Material type: TextTextPublisher: Boston, Mass. Harvard Business Press cop. 2010Description: 252 sISBN: 9781422155639 (inb.)Subject(s): Business enterprises -- Technological innovations | Customer services -- Technological innovations | Online social networks -- Economic aspects | Technological innovations -- Management | Customer orientation -- technological innovation | Företag -- tekniska innovationer | Kundorientering -- tekniska innovationer | Sociala nätverk online -- ekonomiska aspekter | Technological innovation -- management | Tekniska innovationer -- ledning och organisation | Online social networksDDC classification: 658.4038 Other classification: 658.4 | Bv
Contents:
Why your business needs HEROes -- Employee HEROes and their projects -- Peer influence analysis -- Delivering groundswell customer service -- Empowering customers with mobile applications -- Amplifying your fans -- Do-it-yourself technology fuels the hero compact -- Is your company ready for HEROes? -- Leading and managing heroes -- Helping HEROes innovate -- Helping HEROes collaborate -- Keeping HEROes safe -- Supporting HEROes with technology innovation -- Becoming HERO-powered
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Item type Current location Call number Status Date due Barcode
Book (loan) Gräsvik
658.4 (Browse shelf) Available 85001946123

Why your business needs HEROes -- Employee HEROes and their projects -- Peer influence analysis -- Delivering groundswell customer service -- Empowering customers with mobile applications -- Amplifying your fans -- Do-it-yourself technology fuels the hero compact -- Is your company ready for HEROes? -- Leading and managing heroes -- Helping HEROes innovate -- Helping HEROes collaborate -- Keeping HEROes safe -- Supporting HEROes with technology innovation -- Becoming HERO-powered

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