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How to measure customer satisfaction / Nigel Hill, John Brierley and Rob MacDougall

By: Hill, Nigel.
Contributor(s): Brierley, John | MacDougall, Rob.
Material type: TextTextPublisher: Aldershot Gower 1999Description: viii, 136 s. ill.ISBN: 0566081938 (pbk).Subject(s): Consumer satisfaction -- Evaluation | Consumer satisfaction -- Research | Market surveys | Konsumentforskning | MarknadsforskningDDC classification: 658.812 Other classification: 658.8
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658.8 (Browse shelf) Available 80018181402

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