Routes, routines and emotions in decision making of emergency call takers
Series: Blekinge Institute of Technology doctoral dissertation series 1653-2090 . 4 Published by : School of Management, Blekinge Institute of Technology (Karlskrona) Physical details: 355 s. ill ISBN:9789172952287.
Subject(s):
Decision support systems
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Emotions
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Telephone operators
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Beslutsstöd
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Känslor
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Räddningstjänst
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Telefonister
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Triage
Year: 2012
Online resources:
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http://urn.kb.se/resolve?urn=urn:nbn:se:bth-00524
- Online access