Routes, routines and emotions in decision making of emergency call takers

by Svensson, Martin Series: Blekinge Institute of Technology doctoral dissertation series 1653-2090 . 4 Published by : School of Management, Blekinge Institute of Technology (Karlskrona) Physical details: 355 s. ill ISBN:9789172952287. Year: 2012
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Diss. Karlskrona : Blekinge tekniska högskola, 2012

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