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Loyalty rules! : how today's leaders build lasting relationships / Frederick F. Reichheld

By: Reichheld, Frederick FMaterial type: TextTextPublication details: Boston Harvard Business School Press 2001Description: 213 sISBN: 1591393248 (hft.); 1-57851-205-0Subject(s): Customer loyality programs | Customer loyalty | Customer relations | Employee loyalty | Leadership | Management | Strategic planning | Företagsledning | Konsumentforskning | Kundkontakter | Kundlojalitet | Kundrelationer | Ledarskap | Relationsmarknadsföring | Strategisk planering | Marknadsföring Konsumentforskning | Personaladministration Personalutveckling | Customer loyalty | Customer relations | Employee loyalty | Företagsledning | Konsumentforskning | Kundkontakter | Kundlojalitet | Kundrelationer | Leadership | Ledarskap | Relationsmarknadsföring | Strategisk planeringDDC classification: 658.812 Other classification: Qblbmd | Qbfbc | Qbaa | 658.8 | Qbab
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