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This is service design thinking : basics - tools - cases / [edited by Marc Stickdorn and Jakob Schneider]

Contributor(s): Schneider, Jakob | Stickdorn, MarcMaterial type: TextTextPublisher: Amsterdam Bis Publishers 2010Description: 373 p. illISBN: 9789063692568; 9063692560Subject(s): New products | Service design | Service industries | Service industries - Quality control | Tjänstedesign | Privata tjänstesektorn | Produktutveckling | Tjänsteföretag | TjänstekvalitetDDC classification: 745.2 Other classification: 338 | Ihb
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In collaboration with: (in alphabetical order) Kate Andrews (UK), Beatriz Belmonte (E), Ralf Beuker (GER), Fergus Bisset (UK), Kate Blackmon (UK), Johan Blomkvist (SE), Simon Clatworthy (NO), Lauren Currie (UK), Sarah Drummond (UK), Jamin Hegeman (USA), Stefan Holmlid (SE), Luke Kelly (NL), Lucy Kimbell (UK), Satu Miettinen (FI), Asier Pérez (E), Bas Raijmakers (NL), Jakob Schneider (GER), Fabian Segelström (SE), Marc Stickdorn (A), Renato Troncon (IT), Geke van Dijk (NL), Arne van Oosterom (NL), Erik Widmark (S)

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